Shipping is FREE on all orders to customers within the contiguous USA.
Order Confirmation
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and will begin working on pre-authorizing your credit card or other form of payment for the purchase.
As soon as we receive your order, we check to confirm that your order is in stock or able to be put into the production queue. If your item is backordered or unavailable we will reach out to you via e-mail to see if alternate arrangements can be made. Please note that most of the kiln models that we sell are built to order and, therefore, have projected lead times ranging from 8 to 12 weeks.
If your items are available to ship or be put into the production queue within 10 business days, we will process the charges and get to work on fulfilling and getting your order shipped as soon as possible.
Order Shipment
If we process the charges to your credit card, your order will ship or be put into the production queue within 10 business days from the date of your order.
We will send you shipping confirmation within 1 business day of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive any communication from us within 3 business days of placing your order, please follow up with us at sales@sculptfirepottery.com.
International Orders
Please be aware that, unless otherwise specified, our products are made specifically for the USA market. This means that they require a standard 120V or 240V electrical system to function safely and properly. Our products have generally not been certified for use with other countries' electrical safety standards, but all of our products are certified to USA standards.
We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up-to-date shipping price quote for you on request. If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos of the damaged packaging or products inside the packaging.
If your item(s) arrive(s) damaged, please send photos to sales@sculptfirepottery.com, then visit our Returns page and lodge your return claim online.